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Shipping & Returns

Shipping

Shipping to Canadian / U.S. destinations calculated online by Canada Post using Expedited Parcel Rates plus $2.50 handling fee.   Calculated Parcel shipping costs include Insurance & Delivery confirmation Signature Option. 

We can ship small orders (1-6 pkgs of single color pkgs of 1/8" paper) Oversize Envelopes by Canada Post;  however, please note these shipments cannot be tracked or insured and delivery times vary between 3-15 business days and sometimes longer especially during peak holiday season.  Oversize Lettermail is a cheaper shipping option, but delivery is not guaranteed nor refunds given for undelivered packages.  We recommend using Expedited shipping which is an insurable/trackable shipping option during checkout. If however you still  decide to ship Oversize Lettermail, be aware no refunds will be given for parcels you do not receive when shipped Oversize Lettermail.

We check all shipping options for each order during processing and refund all savings if your order can be shipped for less than postage calculated during checkout.

Shipping rates to most overseas countries (outside North America) are calculated online by Canada Post using International Parcel Post Rates.  We currently only ship to countries where Tracking/Delivery Confirmation is available.  If shipping to your country cannot be calculated online, please contact us for a shipping quote.  PaperQuilling.ca is not responsible for any duties or taxes imposed on shipments to U.S. or other international destinations. These charges are not made by PaperQuilling.ca but by the destination country.

Order Pickup is available only at our location in Kingston, New Brunswick. After your order has been processed, you will be contacted by email or phone to make arrangements to pick up your order.

Returns

Unopened /unused items may be returned within 30 days for store credit.  Please contact us for Return Authorization code prior to shipping back to PaperQuilling.ca.

A restocking fee of 10% will be charged for all returns except if a return is being made because of a shipping error made by us.

If your order was damaged during shipping and it was shipped by Canada Post Expedited/Xpresspost you must contact us within 30 days for claim to be opened with Canada Post.  You may be required to return damaged items and provide description of any damage to packaging.  Claims with Canada Post are usually processed within 60 days.  No refunds/credits for lost/damaged items if your order was shipped Oversize Lettermail as these shipments are not insurable/trackable.

Return shipping is the responsibility of the customer not PaperQuilling.ca.

All Refunds/Credits will be made in Canadian Dollars.

Unclaimed Returns

If you are not at home when Canada Post attempts to deliver your parcel, you may be required to pick up your parcel at your local Canada Post location.  If you do not pick up your parcel within the specified holding time (usually around 10 days),  Canada Post will return the parcel to us.  Once we receive the returned parcel we will refund the amount of your order minus the cost of original shipping & return shipping charges.

 

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